IT platform developments: Enhancing customer experience

We are committed to continuously improving the services we deliver to our customers, with significant IT developments, which will give them greater visibility, faster access to critical information, and a more seamless experience in managing their supply chains.

Our current roadmap focuses on enhancing our customer-facing platform, MVT, which serves as the backbone of customer visibility into their supply chains. By prioritising agility, integration, and data-driven insights, we aim to create a more seamless and efficient experience for our customers.

Agility and efficiency
To ensure our systems remain adaptable and ready for the future, we have moved from a single, all-in-one system to a more flexible, modular approach. This change allows us to update and improve specific parts of our platform quicker, making it easier to respond to customer needs and industry changes. It also sets the foundation for growth, ensuring our platform can continue to evolve as customer demands and technology progress.

Integration and collaboration
We are focused on ensuring seamless integration between our core operating system, third-party applications, customer systems, and our MVT platform. This integration provides a unified view of the supply chain, allowing customers to collaborate more effectively and make faster, better-informed decisions.

Data-driven insights
Data is at the heart of our strategy. We have invested heavily in improving our data infrastructure to ensure accuracy, consistency, and compliance across all data assets. These enhancements allow us to transform raw data into actionable insights, empowering customers with advanced reporting and analytics.

Looking ahead
Looking ahead, our future development pipeline includes the launch of several new applications designed to further enhance customer interaction and data accessibility, including the integration of in-App reporting and analytics.

In September, we will hold our annual Blue Sky Thinking Development Day, where we will define the roadmap for 2025 and beyond. The core focus will be on identifying key supply chain challenges and translating them into technical solutions that enhance the capabilities of our existing MVT application, delivering even greater customer value..

As we roll out these updates and continue to build upon our platform, we are confident that these advancements will significantly enhance the value we deliver to our customers.

Key application developments

Application | Upgrade | Status

MVT Portal | Enhanced user interface | Now Live
Track & Trace | Upgraded with new features | Now Live
POMs (Customer) | Fully migrated to new technology stack | Now Live
POMs Notifications | Brand new application | Now Live
ECO Part 1 | Refreshed design and functionality | Now Live
POMs (Supplier) | Transitioning to advanced technology | Launching October
DCM | Revamped with new internal tools | Launching September
EBSA | New technology with enhanced features | Launching December
Booking App | Introducing a new application | Launching January
Digital Customer Tariff App | New digital solution | Pending
ECO Part 2 | Powerful new data insights tool | Pending

For further information on how our technology platforms can help enhance and simplify your supply chain EMAIL Ian Powell, Customer and Technical Solutions Director.